1. Service Cancellation

Garden & Balcony Landscaping provides professional landscaping services. If you need to cancel a scheduled service, please contact us at least 48 hours before the scheduled appointment time.

Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee of up to 50% of the service cost.

2. Refund Policy for Services

Due to the nature of our services, refunds are handled on a case-by-case basis:

• Completed Services: Once landscaping work has been completed, refunds are generally not available unless there is a significant issue with the quality of work that cannot be resolved through our warranty service.
• Incomplete Services: If we are unable to complete a service due to circumstances beyond our control, you will receive a partial refund for the uncompleted portion of the work.
• Unsatisfactory Work: If you are not satisfied with our work, please contact us within 7 days of completion. We will work with you to resolve any issues or provide appropriate compensation.

3. Plant and Material Returns

Plants and landscaping materials purchased through our services are subject to the following return policy:

• Plants must be returned within 14 days of purchase in their original condition
• Plants must be healthy and show no signs of disease or damage
• Original receipt or proof of purchase is required
• Custom-ordered plants and materials are not eligible for return unless defective

4. Warranty on Workmanship

We provide a 90-day warranty on all landscaping workmanship. If any issues arise due to our workmanship within this period, we will return to fix the problem at no additional cost to you.

This warranty does not cover:

• Damage caused by weather, natural disasters, or acts of God
• Damage caused by improper maintenance or care
• Damage caused by third parties
• Normal wear and tear

5. Refund Processing

If a refund is approved, it will be processed using the original method of payment. Refunds may take 5-10 business days to appear in your account, depending on your financial institution.

For services paid by check or cash, refunds will be issued by check and mailed to the address on file.

6. Dispute Resolution

If you have a dispute regarding a service or refund, please contact us first to attempt to resolve the issue. We are committed to working with our clients to find a satisfactory resolution.

If we cannot resolve a dispute directly, you may be entitled to pursue other remedies available under applicable law.

7. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our Return and Refund Policy, or if you need to request a return or refund, please contact us at:

Email: help@kindchhandmade.cv
Phone: +1 (303) 250-9678
Address: 6841 Navajo St, Denver, CO 80221, United States